What this policy covers
This policy explains how information connected with a Total Casino visit or account may be collected, used, protected and shared. It applies to website use, account administration, payments, promotions, customer communication and safer-gambling controls.
Information we process
Account data can include your name, date of birth, contact details, location, login history and preferences. Verification may include identity, address, payment ownership and source-of-funds evidence. Transaction and gameplay records can include deposits, withdrawals, balances, bets, results, limits and promotion use. Device data can include browser, operating system, IP address, identifiers and security events.
Why information is used
- To create, secure and administer an account.
- To verify age, identity, eligibility and payment ownership.
- To process transactions and maintain accurate game and betting records.
- To detect fraud, misuse, account compromise and prohibited conduct.
- To apply limits, self-exclusion and other player-protection measures.
- To provide requested communication and eligible promotions.
- To meet legal, regulatory, accounting and dispute-resolution obligations.
Sharing and service providers
Information may be shared with payment processors, identity-verification providers, game and technology suppliers, fraud-prevention services, professional advisers and competent authorities where necessary. Each recipient receives only the information required for its role and is expected to protect it appropriately.
International processing and retention
Some service providers may process information in another country. Appropriate contractual or legal safeguards should apply where required. Records are retained only for as long as needed for the service, security, responsible-gambling, legal and regulatory purposes, after which they are deleted or anonymised.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection to certain processing. Marketing preferences can be changed separately from essential account and security messages. Identity may need to be confirmed before a privacy request is completed.
Protecting your information
Technical and organisational safeguards reduce unauthorised access, alteration and loss. Use a unique password, protect the connected e-mail account and never share a verification code. No internet system eliminates every risk, so report unfamiliar activity promptly.
Policy updates
This policy may change when services, legal duties or data practices evolve. The current month and year are displayed above so the version can be identified.
Privacy requests should include enough detail to identify the account and the right you want to exercise, but never include a password or one-time verification code.
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